Welcome to TJ News Kids Store! We are committed to ensuring that your shopping experience is seamless and enjoyable. Below, you’ll find detailed information about our shipping and delivery process.
Shipping Policy
1. Processing Time
- Order Processing: Orders are processed within 1–3 business days (excluding weekends and holidays) after payment is confirmed.
- Order Confirmation: Once your order is processed, you will receive an email confirmation with your order details and tracking information.
2. Shipping Rates
We offer shipping rates based on your location and order total:
| Location | Shipping Method | Estimated Cost |
|---|---|---|
| Domestic (Within Country) | Standard Shipping | Flat rate of ₦1000 for orders under ₦50,000. Free for orders over ₦2500,000. |
| International | Standard International | Calculated at checkout based on destination and package weight. |
3. Estimated Delivery Times
Delivery times vary depending on your location and chosen shipping method:
| Location | Shipping Method | Estimated Delivery Time |
|---|---|---|
| Domestic (Within Country) | Standard Shipping | 3–7 business days |
| International | Standard International | 10–20 business days |
Note: Delivery times are estimates and may vary due to unforeseen circumstances such as weather, customs delays, or carrier issues.
Delivery Policy
1. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can use this tracking number to monitor the status of your shipment directly through our carrier’s website.
2. Delivery Confirmation
- A confirmation email will be sent once your order is delivered.
- If you experience any issues with delivery, please contact us within 7 days of the delivery date for assistance.
International Shipping
- Customers are responsible for any customs duties, taxes, or additional fees imposed by their country.
- Customs processing may cause delays; these are outside of our control.
- If a package is returned due to unpaid customs or incorrect shipping information, the customer will bear the cost of reshipping.
Missing or Delayed Shipments
We understand that delays can be frustrating. If your order has not arrived within the estimated delivery time:
- Check your tracking information for updates.
- Contact our customer support team at [email protected] for assistance.
Returns and Exchanges
For information about returns or exchanges, please refer to our Return Policy.
Contact Us
If you have any questions about shipping or delivery, feel free to contact us:
- Email: [email protected]
- Phone: +2347033247217
- Operating Hours: Monday to Friday, 9:00 AM – 5:00 PM (local time)
Thank you for choosing TJ News Kids Store! We appreciate your trust in us and look forward to serving you.
